Refund policy

Last updated: 28 September 2026

Two refund regimes apply, depending on when you decide to return your Meo kit. Both are available to every UK and EU customer.

Days 1–14 — your statutory right

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you may cancel your order for any reason within 14 days of receiving the Hardware and receive a full refund of every amount you paid us, including the standard outbound delivery charge. You bear the cost of returning the Hardware to us unless the product is faulty or not as described, in which case we cover the return.

Days 15–30 — our voluntary guarantee

Beyond the 14-day statutory window and within 30 days of receipt, we offer a voluntary refund on the device only — the price you paid for the Hardware, refunded in full, no questions asked. Outbound and return delivery are not refunded under this voluntary guarantee unless the product is faulty.

How to start a return

Email hello@meterbolic.com with your order number. We acknowledge within one working day and issue the refund within 14 days of receiving the returned Hardware. Any included eBook is yours to keep in either case. A Meo AI subscription is refunded pro-rata if cancelled within 14 days and not refunded thereafter.

This page is provided in good faith and is not legal advice. For binding guidance specific to your jurisdiction, consult a qualified solicitor.